{"id":73999,"date":"2026-07-02T07:28:22","date_gmt":"2026-07-02T07:28:22","guid":{"rendered":"https:\/\/rocket.dental\/?page_id=73999"},"modified":"2026-09-04T08:36:00","modified_gmt":"2026-09-04T08:36:00","slug":"returns","status":"publish","type":"page","link":"https:\/\/rocket.dental\/en\/returns\/","title":{"rendered":"Returns and Claims"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"73999\" class=\"elementor elementor-73999 elementor-73402\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffbaf54 e-con e-atomic-element e-flexbox-base e-ffbaf54-3fcea00 \" data-id=\"ffbaf54\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"ffbaf54\" data-e-type=\"e-flexbox\" data-id=\"ffbaf54\">\n    \t\t<div class=\"elementor-element elementor-element-39f924c elementor-widget elementor-widget-heading\" data-id=\"39f924c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns and Claims<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-a8daad4 e-con e-atomic-element e-flexbox-base e-a8daad4-af20040 \" data-id=\"a8daad4\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"a8daad4\" data-e-type=\"e-flexbox\" data-id=\"a8daad4\">\n    <div class=\"elementor-element elementor-element-88a2f3d e-con e-atomic-element e-flexbox-base e-88a2f3d-c889331 \" data-id=\"88a2f3d\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"88a2f3d\" data-e-type=\"e-flexbox\" data-id=\"88a2f3d\">\n    <div class=\"elementor-element elementor-element-da0b642 e-con e-atomic-element e-flexbox-base e-da0b642-1071ffa \" data-id=\"da0b642\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"da0b642\" data-e-type=\"e-flexbox\" data-id=\"da0b642\">\n    \t\t<div class=\"elementor-element elementor-element-2602aa2 elementor-widget-tablet__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"2602aa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:70,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <nav id=\"custom-toc\">\n        <ol id=\"custom-toc-list\"><\/ol>\n    <\/nav>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-4c0e79f e-con e-atomic-element e-flexbox-base e-4c0e79f-b5d0f3e \" data-id=\"4c0e79f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"4c0e79f\" data-e-type=\"e-flexbox\" data-id=\"4c0e79f\">\n    \t\t<div class=\"elementor-element elementor-element-2e5eb3e titleLegacy elementor-widget elementor-widget-heading\" data-id=\"2e5eb3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>1.<\/span> Hygiene-Based Exclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d84575 textStyle elementor-widget elementor-widget-text-editor\" data-id=\"8d84575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>RING is a sealed single-use medical device for intraoral application. For hygiene and health protection reasons, the return of opened or unsealed products is excluded (\u00a7 312g (2) No. 3 BGB).<\/p><p>For unopened, originally packaged goods, no statutory right of return applies for entrepreneurs. We may, on a discretionary basis, accept a return upon request to <a href=\"mailto:hello@rocket.dental\">hello@rocket.dental<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f8bac6 titleLegacy elementor-widget elementor-widget-heading\" data-id=\"0f8bac6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>2.<\/span> Claims for Defects<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb6bf8d textStyle elementor-widget elementor-widget-text-editor\" data-id=\"fb6bf8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the event of defects in the delivered goods, the statutory warranty in accordance with \u00a7\u00a7 433 et seq. BGB and \u00a7 377 HGB applies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-580d29e textStyle elementor-widget elementor-widget-text-editor\" data-id=\"580d29e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How to proceed:<\/p><ol><li>Notify the defect without delay, at the latest within 7 business days after receipt, in writing to <a href=\"mailto:hello@rocket.dental\">hello@rocket.dental<\/a>.<\/li><li>Provide a description of the defect with order number, batch number (on the packaging), and ideally a photo.<\/li><li>We review your report and get back to you with the next steps.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f837a6 textStyle elementor-widget elementor-widget-text-editor\" data-id=\"9f837a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Return Shipping Costs<\/strong><\/p><p>For justified defect claims, we cover the return shipping costs. For unfounded claims, the customer bears the shipping costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-311edce titleLegacy elementor-widget elementor-widget-heading\" data-id=\"311edce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>3.<\/span> Returns Address<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-959251f textStyle elementor-widget elementor-widget-text-editor\" data-id=\"959251f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Miller &amp; Becker GmbH &amp; Co. KG<\/strong><br \/>Splieterstra\u00dfe 67<br \/>48231 Warendorf<br \/>Germany<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a9afd titleLegacy elementor-widget elementor-widget-heading\" data-id=\"f6a9afd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>4.<\/span> Processing Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba88696 textStyle elementor-widget elementor-widget-text-editor\" data-id=\"ba88696\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Claims are processed within 7 business days after receipt of the returned goods. Refunds are made via the original payment method.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11b431b titleLegacy elementor-widget elementor-widget-heading\" data-id=\"11b431b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>5.<\/span> Safety-Relevant Incidents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd27e3 textStyle elementor-widget elementor-widget-text-editor\" data-id=\"1fd27e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Suspected or actual serious incidents within the meaning of MDR (e.g. injuries, health impairments) must be reported immediately to <a href=\"mailto:vigilance@rocket.dental\">vigilance@rocket.dental<\/a>. See dedicated page &#8220;Safety Reporting&#8221;.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and Claims 1. Hygiene-Based Exclusion RING is a sealed single-use medical device for intraoral application. For hygiene and health protection reasons, the return of opened or unsealed products is excluded (\u00a7 312g (2) No. 3 BGB). For unopened, originally packaged goods, no statutory right of return applies for entrepreneurs. We may, on a discretionary [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-73999","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rocket.dental\/en\/wp-json\/wp\/v2\/pages\/73999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rocket.dental\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rocket.dental\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rocket.dental\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/rocket.dental\/en\/wp-json\/wp\/v2\/comments?post=73999"}],"version-history":[{"count":19,"href":"https:\/\/rocket.dental\/en\/wp-json\/wp\/v2\/pages\/73999\/revisions"}],"predecessor-version":[{"id":75711,"href":"https:\/\/rocket.dental\/en\/wp-json\/wp\/v2\/pages\/73999\/revisions\/75711"}],"wp:attachment":[{"href":"https:\/\/rocket.dental\/en\/wp-json\/wp\/v2\/media?parent=73999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}