RING is a sealed single-use medical device for intraoral application. For hygiene and health protection reasons, the return of opened or unsealed products is excluded (§ 312g (2) No. 3 BGB).
For unopened, originally packaged goods, no statutory right of return applies for entrepreneurs. We may, on a discretionary basis, accept a return upon request to hello@rocket.dental.
In the event of defects in the delivered goods, the statutory warranty in accordance with §§ 433 et seq. BGB and § 377 HGB applies.
How to proceed:
Return Shipping Costs
For justified defect claims, we cover the return shipping costs. For unfounded claims, the customer bears the shipping costs.
Miller & Becker GmbH & Co. KG
Splieterstraße 67
48231 Warendorf
Germany
Claims are processed within 7 business days after receipt of the returned goods. Refunds are made via the original payment method.
Suspected or actual serious incidents within the meaning of MDR (e.g. injuries, health impairments) must be reported immediately to vigilance@rocket.dental. See dedicated page “Safety Reporting”.
